If you can't go to any
web sites or check email, there's a possibility
your DSL connection to us has dropped.
Look at the DSL modem box that the dsl
phone line is plugged into. Depending
on the make and model, it should have
a WAN or DSL light that is on and solid
when the DSL connection is active. You
can try resetting the DSL modem by simply
unplugging the power cord (or turning
off the power button) and plugging it
back in to re-power it. After a minute
or two, the DSL or WAN light should become
solid if the connection is being made.
Most DSL modems also have
a small reset button on the back. Be careful
NOT to accidentally press on this - if
you do for several seconds it may reset
the modem to its factory defaults, meaning
you'll need help from us to reconfigure
If you've repowered your
DSL modem and the DSL or WAN light does
not come on solidly, verify that it is
plugged into the wall jack securely with
a phone line. Verify that this jack has
dialtone by trying a telephone on the
jack. Verify that all other phones or
faxes in your home or office on this same
phone number have DSL filters. Finally,
make sure there is no filter on the line
going from the jack to your DSL modem.
If you have a DSL splitter filter on the
jack, try bypassing it and plugging directly
in to the wall to see if that fixes it.
If you DSL modem's DSL
or WAN light is solid and you still can't
get online, check the connection between
your PC and the DSL modem. Normally, this
is connected with an "ethernet"
or "network" patch cable which
looks like a fat phone cable. If connected
properly, the DSL modem should have a
solid light on the LAN or Ethernet indicator.
If it doesn't, you may try rebooting your
PC. Check your PC's wireless connection
settings if you connect to your DSL modem